Terms of Service

Effective date: July 11, 2026

These Terms of Service (“Terms”) govern use of the AuthPay staff portal and related APIs or tools (the “Services”) provided for healthcare practices and their authorized staff. By creating or using a staff account, you agree to these Terms and our Privacy Policy.

AuthPay is a business tool for practices. It is not a patient-facing product. Patient payment pages and patient SMS/email for payment collection are provided by AuthPay’s payment partners and are subject to those partners’ terms and the practice’s own notices.

1. Eligibility and accounts

Only authorized practice staff and administrators may use the Services. You must provide accurate information, keep credentials confidential, and promptly revoke access for users who leave the practice. The practice is responsible for who it invites and what permissions it grants.

2. Practice responsibilities

The practice is responsible for: (a) its HIPAA and privacy compliance program; (b) patient notices and consents for payment communications; (c) accuracy of practice-system and billing data used to create payment links; (d) lawful use of payment partner services; and (e) resolving patient billing questions. AuthPay does not provide medical advice and is not a substitute for the practice’s compliance program. These Terms are not a Business Associate Agreement.

3. Integrations

By connecting practice systems, payment partners, or other integrations, you authorize AuthPay to access and process data as needed to provide the features you enable. You represent that you have authority to connect those systems.

4. Payments

Card data entered by patients is handled by configured payment partners. AuthPay does not intentionally store full PAN or CVV. Transaction outcomes depend on the payment partner and issuer.

5. Acceptable use

You may not misuse the Services, attempt unauthorized access, send payment messages without a lawful basis, scrape or abuse APIs, or use the Services for unlawful or deceptive purposes.

6. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, AUTHPAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT UNINTERRUPTED OPERATION OR THE AVAILABILITY OR ACCURACY OF THIRD-PARTY SERVICES.

7. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AUTHPAY AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID FOR AUTHPAY IN THE THREE (3) MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

8. Indemnification

You and the practice agree to indemnify AuthPay and its operators from claims arising from misuse of the Services, patient communications you initiate, violation of these Terms, or violation of law or third-party rights.

9. Governing law

These Terms are governed by the laws of the State of Texas. Exclusive venue lies in the state or federal courts located in Travis County, Texas, unless applicable law requires otherwise.

10. Changes

We may update these Terms by posting a revised version with a new effective date. Continued use after changes become effective constitutes acceptance where permitted by law.